CLICK & COLLECT
With Click and Collect at Maison Threads, Simply order online and select the Click & Collect option at checkout. Then, pick up your new designer gear at any time between Monday-Friday, 11:30 AM - 6:00 PM.
Is it safe to collect my order?
Our Priority is to keep our staff and customers safe. This is why we have safety measures in place so you can collect your products safely with no worries.
What do I need to bring to collect my order?
When collecting your order, please provide a copy of your order confirmation on your mobile or a printed out copy as proof of purchase.
Can somebody collect on my behalf?
We are happy for someone else to collect your order. However, they must have the copy of the confirmation email.
Can I cancel my Click & Collect order?
If you have changed your mind about the order, you can Contact Us via Email, Telephone, Live Chat and/or Social Media platforms (Such as Facebook), and we will process a refund for you. Visit the "Contact Us" Page.
UK SHIPPING INFORMATION
Maison Threads use DPD for all UK Orders
Standard Uk Delivery is £3.95
Guaranteed Next Day Delivery on orders placed before 3:00 GMT is £5.95. Orders placed AFTER 4pm on Thursday will be dispatched on the following Monday for next day delivery.
All UK orders must be signed for upon delivery
INTERNATIONAL SHIPPING INFORMATION
We deliver worldwide, international delivery is charged at a flat rate, depending on your location.
Europe - £9.95 - Delivered in 2-8 working days
Rest of the world - £20.00 - Delivered in 7-10 working days.
Orders outside of the UK may be subject to import duties and taxes. These are levied when the delivery reaches its specific destination and you will be responsible for the payment of any such duties and taxes.
All tracking numbers are available upon request, if your order has not arrived within the allocated times you can contact our customer service advisers.
Returns and Refunds
All of the products on this site are top quality authentic brands and we are confident that you will be happy with your purchase, We also hand check all orders before they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unworn, complete with all original tags and in original and reasonable condition.
When returning the item, please ensure that the item is still in its original packaging and condition that we have sent the item to you. If we believe the item is not in a suitable condition when received, we will charge a £15 cleaning fee.
Please note - this information is for the purchase made from www.threadsmensware.com website, not any of our physical retail stores.
11-13 North Parade